What is ICEA LION's Medical Second Opinion (MSO) Service​

We know that facing a serious medical condition can be very overwhelming because the decision you make following your initial diagnosis can have a major impact on your future health and quality of life. That’s why we have partnered with MediGuide to bring the Medical Second Opinion service to you. This service provides an independent review of your diagnosis and treatment plan by top medical minds in world leading medical centres.

A Medical Second Opinion helps you to:

  1. Confirm or change the diagnosis of your medical condition.
  2. Evaluate your treatment plan and explore the treatment options available to you.
  3. Access world leading medical centres that specialize in your diagnosis, optimize your treatment plan and improve health outcomes.
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Kick-start your Medical Second Opinion (MSO) Service with us

Helpful Tips

Even though most second opinion cases result from serious or life-threatening conditions, you can get a Medical Second Opinion (MSO) for almost any medical condition.

If you would like to talk to us in person, you can call us on +254 719 071 999 or request a call back.

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What Are The Key Benefits Of Our Medical Second Opinion (MSO) Service?

Does my condition have to be life-threatening to get a medical second opinion?

No. Most second opinion cases result from serious or life-threatening conditions but you can get a medical second opinion for almost any medical condition.

Will my local Doctor be offended if I ask for a second opinion?

A Medical Second Opinion is not about second-guessing your doctor. Most physicians agree that a second opinion adds value, providing a full picture of your condition and treatment options. The World Leading Medical Centre hires the most highly regarded and focused scientists.

Who are the Medical Second Opinion reviewers?

Your case is reviewed by specialists at medical centres selected for their medical research advancements, cutting-edge treatments, and overall quality of their clinical outcomes.

What would cause the treatment recommended in my Medical Second Opinion to be different from the one advised by my Treating Doctor?

  • MediGuide uses World Leading Medical Centres and a team of doctors will re-examine your medical records. 
  • The Medical Second Opinion report will provide you with a treatment plan.
  • The treatment plan may differ from the treatment plan offered by your attending physician.
  • There is no referral from a doctor to another doctor. Instead, there is a referral from a doctor to a research team comprised of doctors of multiple specialties.

When can I access the Medical Second Opinion service?

You can access MSO service provided you have an active membership in force and you are diagnosed with a qualifying medical condition.

Is my family covered?

Yes. Your spouse or partner, your parents, your parents-in-law and your children are covered provided that your benefit plan covers your extended family.

Can I use Medical Second Opinion service for a condition that was present before I became a member?

If you are employed and you advise your HR department about your policy, you get a 15% tax relief each month. If you are self-employed you can claim the same from Kenya Revenue Authority (KRA).

What about the privacy and security of my medical records?

All discussions and on-going correspondence between you, MediGuide and your chosen world leading medical centre remain confidential. All your medical records are data protected in accordance with data protection laws.

Which medical conditions are covered by Medical Second Opinion Service?

This service is available to review all diagnosis and treatment plan for any medical condition except the following:

  1. Where an official diagnosis has not been given by the treating Doctor.
  2. Where there is no medical evaluation by the treating Doctor in the last 12 months.
  3. The Conditions is life-threatening and requires immediate or urgent medical attention.
  4. Where a physical evaluation or an in-person study in required such as mental illness.

Learn more About Medical Second Opinion (MSO) Service

What Else Do I Need to Know About How This Service Works?

Diagnosed with a serious medical condition: If you are diagnosed with a serious medical condition, contact the MediGuide’s local service centre to initiate the MSO service through the provided toll-free number.

You will need to consent to the release of your medical records: You will need to consent to the release of your medical records before your Doctor can prepare them for MediGuide. A consent form will be sent to you to sign.

MediGuide will then contact you and recommend experts: MediGuide will then contact you and recommend 3 world leading medical centres or expert physicians with expertise in your condition.

You and your Doctor will then choose an expert centre : Your medical information will be reviewed thereafter by your selected expert physician / team of specialists at your selected medical centre.

Medical Information Reviewed: You and your Doctor will receive a written review of the original diagnosis and proposed treatment plan within 10 working days.

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