Senior Associate, Motor Assessor
Department: General Insurance
Location: Kenya
Contact type:
Full Time/Part time: Full Time
Reporting into:
Country: Kenya
JOB SUMMARY
- The Motor Assessor is responsible for analyzing accident damages on insured vehicles, giving technical opinions/recommendations, investigating accidents, ensuring compliance with the set procedures, rules, and regulations, and defending the Company technically on legal issues to protect the company from losses.
- The role holder will also be responsible for coordinating and supervising the performance of external motor assessors, repairers, Parts Suppliers, towing agents, and investigators.
ROLES AND RESPONSIBILITIES
- Developing service level agreements (SLAs) for service providers – assessors, repairers, towing agents, and investigators.
- Training the Claims Staff on emerging fraud trends in the motor industry.
- Valuation of the Fleet vehicle for corporate customers.
- Representing the company in forums for investigators and motor assessors.
- Assessing damages and confirming consistency with circumstance i.e. by recording statements with insured drivers.
- Carrying out on-site assessment of minor damage.
- Quality control - peruse external assessors’ reports confirming the correctness of assessment and giving recommendations.
- Carrying out audits on repairs and following through on findings by renegotiating costs with repairers.
- Giving a technical opinion on the consistency of damage.
- In conjunction with the head of the motor claims section, appoint investigators when necessary.
- Verifying price of parts - especially open market prices for various makes of motor vehicles.
- Negotiating terms including mark-up and discounts on prices of parts and storage charges, with repairers.
- Monitoring the efficiency of the salvage disposal process and ensure it is carried out within the laid down procedures.
- Ensuring the safety of salvage vehicles.
- Attending to clients/service providers' complaints as referred by section heads most especially garage-related complaints.
- Reviewing the performance of assessors, repairers, Parts Suppliers, towing agents, and investigators against their SLAs.
- Reporting on trends of the motor's own damage claims on a quarterly basis.
- Continuing to build a personal skill set by participating in in-house programmes (including e-learning), industry-related courses, and seminars as deemed necessary to expand product and system knowledge.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS
- Bachelor’s degree or Higher Diploma in Mechanical Engineering, Automobile Engineering, or related discipline from a reputable institution.
- Certificate of Proficiency (COP) in Insurance.
- At least 5 years’ experience in motor vehicle repairs or motor assessment.
CORE TECHNICAL COMPETENCIES REQUIRED
- High-level interpersonal and cross-cultural skills, including the ability to build alliances and collaborative relationships with sensitivity to diversity.
- Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
- High levels of integrity.
- Strategic thinking and problem-solving skills.
- Analytical and creative thinking skills.
- Good customer relationship management skills (internal and external customers).
- Good communication skills, both written and verbal.
- Self-motivated but able to work as part of a team.
- Good organizational and time-management skills.
- Positive attitude, self-motivated, self-driven, and able to work with minimal supervision.
- Good negotiation skills and persuasiveness.
- Confidence in presenting to large groups of people.
- Trustworthiness and discretion when handling confidential information.
- A smart appearance and professional manner.
- Proficient knowledge in IT.
- Conflict resolution skills.
|
If you meet the requirements for this position, click the APPLY NOW button below to submit your application and resume by 20th July 2026. |
Contact Us
